Request account and data deletion
You can request deletion of your DPOS account and associated personal data without installing the app or signing in.
If you do not have an email app configured, email contact@digitalinnovation.ae with the subject DPOS account and data deletion request.
What to include
- Send the request from your DPOS account email when possible.
- Give your account email and business name so we can locate the correct account.
- State whether you want to delete your account and all associated personal data, or specify a narrower data request.
Never include your password, authentication token, verification code, payment-card details, or customer records. We may verify your identity and authority before processing the request.
What happens next
Our support team reviews your request, confirms its scope, and arranges account closure and deletion of eligible personal data. For an organization-owned account, we coordinate with the authorized business owner. Business owners can request closure here even if self-service deletion requires ownership transfer.
Data that may need to be retained
Business transaction records and their audit evidence may need to be retained for legal, security, contractual, or fraud-prevention obligations. Account deletion does not erase another organization’s records. We will explain any retained categories, the reason, and the applicable retention period in the response to your verified request. Other personal data covered by the request is deleted or anonymized when these obligations do not require retention.
Uninstalling DPOS or signing out does not delete your account. You can also reach this page from the app’s sign-in screen and Settings → Account → Request account deletion.